You have a wonderful staff. I was so impressed with your customer service. Louise was my initial introduction to your staff, and she is a gem-very welcoming and efficient. The pre-trip communication couldn't have been better.
Our trip soigneur, Duncan Warner, is flat-out brilliant. His attention to detail, strong communication skills, depth of experience and knowledge plus being an absolutely delightful person set the stage for our being able to be totally wowed by the remarkable beauty of your country and culture.
Accommodation & Food
The breakfasts at both places were quite good, and the staff in the restaurants were wonderful. The beds were very comfortable at both accommodations. The staff at the Doolin Inn were more engaging than the ones in Clifden. My husband and I appreciated the list of places to eat not only for our bike tour but also for our next destination which I consider "going above and beyond".
Well, I've spoken somewhat already of Duncan. The routes selected for us were not only fun and beautiful but also safe feeling. I think his depth of experience re: the routes and "reading" his clients made a difference in how he tracked us, and he does a superb job. We had a conversation of some possible factors to look at as bikes are replaced-perhaps a longer wheel base, more shock absorbtion-and he not only encouraged feedback but was a good listener.