Partner Program Coordinator

Based in beautiful Co. Sligo, we offer a special combination of interesting and varied work, career development opportunities and a supportive culture in which to thrive as an individual and team member.

Be part of a dynamic group that not only delivers inspiring holidays for our clients but is also fully committed to the well-being of the team. Enjoy flexible hours, engaging and varied work in a collaborative and fun atmosphere as well as a host of other benefits. We have steadily grown over the past twelve years and plan to continue this growth path, which in turn, will offer a wide range of opportunities for all staff.

Diversity, Equity and Inclusion:

Wilderness Ireland and our associated businesses are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace.

We welcome and encourage diverse applicants for this position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.

• Experience in a similar role, business-to-business account management, sales or operations. 
• Understanding or experience of the travel industry and how it functions is a benefit.
• A strong and clear commitment to customer service excellence and “extra mile” delivery.
• Practical experience in some or all of the activities offered by Wilderness Ireland would be an advantage.
• Knowledge of Ireland and can confidently describe it – knowledge of England, Wales, and Scotland is also beneficial but not essential.
• Is committed to sustainability and is an advocate for wild places and our planet.
• A genuine interest in the regions where we operate, as well as for travel, wild places and adventure.

That said, an affinity for what we are doing as a business coupled with a desire to help make this happen goes a long way, so please don’t be put off applying just because you don’t tick all of the above.  What’s most important is that you believe you can fulfil this role and be able to convince us accordingly through your cover letter.

• Set pricing for agreed itineraries, ensuring that our input costs are accurate and that our target margins are met.
• Sign off contracts and Partner Agreements, including payment and cancellation terms.
• Regularly review itineraries with our Operations Team, taking into account feedback from travellers and guides.
• Annually review itineraries with the agent to ensure year-on-year improvements are made.
• Ensure partner brand standards and SOPs are communicated to all stakeholders and upheld on all departures.
• Ensure that agent partners have up-to-date information to share with their travellers, such as meeting times and places, hotel contact details, and equipment lists.
• In consultation with the Business and Product Development teams, seek out opportunities for growth with agent partners through increased load factors, extra departures, or new itineraries.
• On-board new partners, including itinerary development, pricing, terms and other communications
• Regular check-ins with partners to ensure our relationship is strong through video calls or in-person meetings wherever possible.
• Act as the key point of contact for our partners, answering questions about trips, advising on or facilitating any additional requests (eg extra nights or airport transfers), and working with our Operations Team to ensure any additional services are arranged as requested.
• Liaise with agent partners to get monthly booking updates, enter bookings into our CRM, and ensure that bookings are all correct at the time of invoicing.
• Liaise with agent partners and the Operations Team to manage on-trip issues or concerns. 
• Ensure client details are received and entered into our CRM in a timely manner as required for the successful running of agent departures.
• Identify which programs would benefit from assistance in marketing and promotion, and work with the agent partners and our Business Development Team to provide that through partner sales team training, webinars, or other marketing support.
• Work with the trade partner on private departure or custom travel requests, liaising with the rest of the sales team as required.  
• Assist with and manage requests for new programs from existing and new agent partners.

We’re really keen to hear from you, but we are equally keen to assess applications in a fair and equitable way based on the same criteria, so it’s important that you follow the application process below to help us do this.

Please send us a blind CV that doesn’t contain any identifying characteristics and a 1 page cover letter detailing the following:

• Which role you are applying for.
• What relevant experience you can bring to this role.
• What you feel are the most important skills involved in managing B2B client relationships, and why.
• How your prior experience will enhance the performance of the trade-facing team and wider business.

To informally discuss the position, please call +353-91-457898 and ask to speak to Patricia or Darragh. Please email a PDF copy of your application to [email protected].

The closing date for applications is the 9th of October, 2023.

The anticipated start date is November 21st 2023.

All applications will be auto-acknowledged upon receipt and then will be manually reviewed by the team. Interviews and appointments may happen for the right candidate before the closing date, so don’t hesitate to apply ASAP.

Wilderness Ireland and our associated businesses are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace.

We welcome and encourage diverse applicants for this position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.