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      Operations Coordinator

      Join our Team

      Applications for this role have now closed.

      This page is for information purposes only for existing applicants.

       

      Based in beautiful Co. Sligo, we offer a special combination of interesting and varied work, career development opportunities and a supportive culture in which to thrive as an individual and team member.

      Be part of a dynamic group that not only delivers inspiring holidays for our clients but is also fully committed to the well-being of the team. Enjoy flexible hours, engaging and varied work in a collaborative and fun atmosphere as well as a host of other benefits. We have steadily grown over the past twelve years and plan to continue this growth path which in turn, will offer a wide range of opportunities for all staff.

      Diversity, Equity and Inclusion:

      Wilderness Ireland and our associated businesses are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace.

      We welcome and encourage diverse applicants for this position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.

      About the Role

      As Operations Coordinator, you will have responsibility for the logistics of our range of holidays. You will collaborate with fellow operations team members and external suppliers, booking and coordinating guides, hotels and other providers to ensure seamless trip delivery to our clients. This may include our range of fixed date group trips, custom trips as well as working for our B2B partners.

      In brief:

      • Job Title: Operations Coordinator
      • Location: Sligo, Ireland with hybrid option after the initial training period and on rotation with other team members
      • Type: Full-time, permanent. Typically Monday-Friday 09:00-17:30 but with flexible hours and occasional evening and weekend working – 35 hours per week
      • Office Time: 90% In the Field / Work Related Travel: 10%
      • Salary: From €28,500 (depending on experience)

      This Job Might Be For You if You:

      • Are interested in a new opportunity to transfer your existing skills and experience to a career in an interesting and growing sector.
      • Or already work in tourism but are looking for a new challenge in a progressive environment with an opportunity for progression.
      • Are looking for meaningful, fun, and rewarding work with a good work-life balance.
      • Have excellent attention to detail and a tenacious approach to getting things done.
      • Are organised and process-driven while working well under pressure.
      • Are a team player who is happy to get stuck in with hands-on, practical tasks in a dynamic environment.

      That said, an affinity for what we are doing as a business coupled with a desire to help make this happen goes a long way, so please don’t be put off applying just because you don’t tick all of the above. What’s most important is that you believe you can fulfil this role and be able to convince us accordingly through your cover letter.

      We Are Looking for Someone With:

      • Minimum of 1 or 2 years of work experience that has provided you with transferable skills suited to working in a fast-paced, customer-focused environment.
      • Relevant experience, dealing with all parts of the tourism supply chain, gained within the travel or tourism industry is a bonus but not a must.
      • Excellent computer skills – experience with cloud-based CRM systems, ideally Salesforce, as well as google apps and Mac OS is helpful.
      • Practical experience of some or all of the activities offered by Wilderness Ireland (particularly hiking and road cycling) is a distinct advantage but is not essential. 
      • Good knowledge of the regions of Ireland where Wilderness Ireland operates.
      • Highly developed interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain business relationships.
      • A natural collaborator who enjoys working in teams with a diverse range of individuals.
      • A strong and clear commitment to customer service excellence and “extra mile” delivery.
      • Excellent attention to detail, even when faced with multiple tasks and deadlines.
      • Full Irish/EU driving licence.

      Key Accountabilities

      Coordinating Trip Operations:

      Ensure that all of the bookings and logistics are in place so that trips run as smoothly as possible, keeping the best possible client experience in mind at all times alongside our financial targets. 

      Pre-Season Planning:

      Alongside the rest of the Operations Team, work ahead of the season to ensure that all trips and departures are ready, incorporating improvements and feedback from clients and guides alike.

      Supplier Relationships:

      Coordinate effectively with suppliers (hotels, activity providers etc.) and our guides to ensure that they have everything that they need to provide our clients with an incredible trip while ensuring that good relations with all our suppliers are maintained.

      Your Responsibilities Will Be To

      • Ensuring all of your departures are planned and logistically set up for successful delivery in the season.
      • Working with the Operations Team in making reservations with accommodations, transport, and other service providers.
      • Following our Standard Operating Procedures to ensure established timelines and processes are followed at all trip planning and delivery stages.
      • Proactively deal with any client / guide requests arising before or during trips within your allocated set of departures.
      • Reactively support the operations team as required with unforeseen circumstances that impact trip delivery.
      • Providing an exceptional level of client care at all times.
      • Supporting and implementing any changes required on any of your trips throughout the season.
      • Actioning any necessary amendments / enhancements to your departures and improve itineraries based on client or guide feedback.
      • Ensuring all financial aspects of your trip are reconciled post-departure.

      Why You Should Choose Us

      • Permanent, Full-time employment, 35 hours per week.
      • Starting salary from €28,500 per annum (based on experience).
      • 31 days holiday + earn up to 12 rostered days off per annum.
      • 14 hours of volunteer leave, to make a difference towards causes that are important to you and / or our business.
      • Flexible / Hybrid working plus up to 2 weeks working from anywhere.
      • Company Contributed Pension (after qualifying period).
      • Company Health Plan (after qualifying period). 
      • Occupational Maternity Pay (after qualifying period).
      • Wilderness Weeks – Join one of our trips each year.
      • Bike to Work Scheme.
      • Family & friends discounts.
      • Training & career development opportunities.
      • Team activity afternoons and events.
      • Industry discounts including outdoor clothing/equipment, travel and insurance.
      • Unlimited tea and coffee with only the occasional milk shortage emergency.

      How to Apply

      We’re really keen to hear from you, but we are equally keen to assess applications in a fair and equitable way based on the same criteria, so it’s important that you follow the application process below to help us do this.

      Please send us a blind CV that doesn’t contain any identifying characteristics and a 1 page cover letter detailing the following:

      • Which role you are applying for.
      • What relevant experience you can bring to this role, and how your prior experience will benefit our Operations Team. 
      • What you feel will be the most challenging aspect of this role for you personally.

      To informally discuss the position, please call +353-91-457898 and ask to speak to Darragh. Please email a PDF copy of your application to [email protected].

      The closing date for applications is the 9th of October, 2023.

      The anticipated start date is the 21st of November, 2023.

      All applications will be auto-acknowledged upon receipt and then will be manually reviewed by the team. Interviews and appointments may happen for the right candidate before the closing date, so don’t hesitate to apply ASAP.

      Wilderness Ireland and our associated businesses are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace.

      We welcome and encourage diverse applicants for this position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.

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