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    Custom Trip Designer

    About Us

    Based in beautiful Co. Sligo, we offer a special combination of interesting and varied work, career development opportunities and a supportive culture in which to thrive as an individual and team member.

    Be part of a dynamic group that not only delivers inspiring holidays for our clients but is also fully committed to the well-being of the team. Enjoy flexible hours, engaging and varied work in a collaborative and fun atmosphere as well as a host of other benefits. We have steadily grown over the past eight years and plan to continue this growth path which, in turn, will offer a wide range of opportunities for all staff.

    We are proud to have been shortlisted for the global Best Workplace in Travel awards in 2022.

    About the Role

    Custom Trip Designer is a specialised role within our wider sales team. You will design and price imaginative, customised private itineraries for our direct clients and work alongside our B2B partners to create custom trips with a luxury focus. You will advise clients on options to suit their budget, requirements and interest and work with them through the entire sales journey.

    In Brief:

    Job Title: Custom Trip Designer
    Location: Sligo
    Type: Full-time, permanent
    Office Time: 95%; Work Related Travel: 5%
    Salary: €28,000 – €31,000 depending on experience

    We Are Looking For Someone Who

    • Has a minimum of two years of sales experience, most of which was gained in the travel or tourism industry.
    • Experience in a similar role, designing and delivering customer trips, is a distinct advantage.
    • Has proven sales flair with the drive to meet ambitious targets without compromising on customer service.
    • Has a comprehensive awareness of the fundamentals of trip design and the ability to write engaging and imaginative itineraries and proposals
    • Has a great phone manner.
    • Excellent computer skills with experience using cloud-based CRM systems, ideally Salesforce.
    • Is organised and efficient with the ability to multitask and prioritise in a busy environment.
    • Professional or personal experience of the various regions of Ireland where Wilderness Ireland operates.
    • Having some practical experience in some of or all of the activities offered is an advantage but not essential.
    • Demonstrates a clear commitment to outstanding customer care and going the extra mile.
    • Well-developed interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain customer relationships.

    Your Responsibilities Will Include

    • Creating exciting, engaging and well-written custom itineraries that meet the client’s brief.
    • Working with our B2B partners to create custom itineraries for their clients that match their brand and meet customer expectations.
    • Collaborating with our operations team to make sure that we deliver exceptional client experiences.
    • Accurately pricing trips and creating carefully formatted proposals for clients.
    • Following established sales processes to record and track leads, ensuring that we reach ambitious sales targets.
    • Qualifying leads by phone, and email.
    • Taking deposit payments and recording them our systems.
    • Compiling final information documents and ensuring clients have all relevant information ahead of their trip.
    • Working with other members of the sales team to ensure that all leads are followed up in line with our sales process.
    • Providing an exceptional level of client care at all stages of the sales process.

    How to Apply

    We’re really keen to hear from you so please send us your C.V. and a one page cover letter to detailing the following:

    • Which role you are applying for and your relevant experience
    • A 4-night itinerary which you believe showcases the best of Ireland’s west coast. Include a short day-by-day itinerary description (max 3 sentences per day), and include reference to overnight accommodation.

    To informally discuss the position please call 091 457898 and ask to speak to Louise.

    The closing date for applications is Monday 26th September 2022.
    Please email a PDF copy of your application to [email protected]
    Should you not be able to apply using the above method for any reason, please let us know.

    All applications will be auto-acknowledged in brief upon receipt.
    Further contact will be made shortly after the closing date, with interviews to take place in early October. The likely start date for this role will be November 1st 2022, but this is subject to confirmation upon appointment.

    All applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

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